§    Applications:	Microsoft Office XP: (Access, Word, Excel), Internet software (e-mail browsers, FTP, Netscape, Explorer, etc.) SharePoint ,Telnet, Pro Com Plus, TBS Metasolve, NSO, C-Host, PC-Telis, OETS, NetPro, Net Prov, Mecca Outlook, Lotus Notes,  Blackberry services, Granite (XNG),SBC Access Ordering, Crystal Report, The Lerg, Oracle data base Substantial understanding of networking technologies including TCP/IP
	Dial Up Networking, Microsoft Internet Explorer – Version 5.5.

 

 

GTT                                                                                                                                        Apr 2016 – Present 

Mclean VA

Quoting Manager (Contractor)

 

·               Performed detailed cost calculations.

·               Developed offer preparation system work details.

·               Prepared offers and lead the team to produce offers which are consistent and accurate.

·               Completed cost analysis and reporting to management.

·               Compared actual costs to estimates and identify variances.

·               Participated in visits to customer to assist in offer preparation.

·               Conduct cost analysis and perform analysis of algorithms and trends.

·               Interact with internal teams and sister international companies study product line and support various processes and sales goals.

·               Prepare quotes for potential customers.

 

Datawatch Systems    Jan 2015 – Mar 2016

Bethesda, MD

Central Station Monitor

 

·               Utilizing critical thinking skills in monitoring facilities.

·               Processing inbound calls regarding system functions, alarm history and access inquiries.

·               Monitoring Burglary and Life Safety incidents for Commercial and Residential buildings nationwide through computerized access control system

·               Providing building access to tenants and visitors after conducting a thorough verification process

·               Establishing and defining alarm panels based on location and alarm type

·               Remotely securing and un-securing suites or buildings per our clients’ request

·               Dispatching Police, Fire or ambulance as necessary in accordance with established procedure

 

Time Warner Cable                                                                                                                  Feb 2013- Nov 2013

Herndon, VA

Network Operations Support (Contractor)

 

·               Responsible for issuing ASR’s for transport and trunk orders from TWC to ILEC and CLEC.

·               Technical knowledge of the data backbone network HSI 

·               Manage complex resolution of provisioning issues and developed practices and procedures for circuit installation and maintenance.

·               Order, track and report on all circuit activation activity. Manage and report on all On-Net circuit installations. Interface with LEC, RBOC and ISP providers to ensure timely delivery of circuits.  

·               Accurately enter circuit cost details into NetProv billing system.

·               Design circuit path/segments via Granite. Complete all required Granite database inputs and updates.

·               Experience in planning/capacity management

·               Prepare and issue Capacity Creation Request (CCR) for new DSLAM/switch/router elements required in the network

 

Small Business Administration                                                                                                  July 2010 – Jun 2011

Washington, DC

Telecommunication Specialist- Chief Information Office (OCIO) (Government Contractor)

 

·               Support various Program Managers on a number of different project level tasks as required per our contractual obligations   

·               Exceeded productivity goals and grasp the technical side of their business.

·               Created spreadsheet using Microsoft excel to update and monitor projects.
Process customer orders via an internal ordering system.

·               Ability to read Federal Government Purchase Orders, enter information into the CA Service order entry system and document special instructions related to the customer’s order.

·                

 

·               Exhibit initiative and commitment in executing on the assigned project tasks.
Acted as a Help-desk Administrator Lead for Blackberry Enterprise Servers.

·               Provide support to end users for issues related to, but not limited to, operating their wireless device, trouble shooting for malfunctioning devices, and step by step instructions for connecting to handle devices and tablets.

·               Perform wireless/cellular programming, activation, testing and user training.

·               Fulfill requests for new and replacement equipment, new lines of service, termination of service, move and changes via (C.A Service Desk System).

 

XO Communications                                                                                                                        Oct 2008 – Jun 2010

Washington, DC

Central Office Engineer                               

 

·               Analyze and troubleshoot customers network to resolve issues

·               Installed, configured and trouble shoot Cisco (Ciena) routers

·               Knowledge of Central Office transmission and data equipment

·               Experience with Cisco networking, WAN routing and core switching

·               Grids modeling DSLAM/switch/routers to keep all existing cards and their associated usage of those cards.

·               Installed,  configure, maintained and trouble shoot all Central Office Network elements (Optical networks for local distribution, customer access and long haul network appearance, Sub-optical rate transport circuits, DACS, Nortel Access and Nodes

·               Installed, maintained and repair local market switched network (DMS-500 switch, SONUS soft switch, 5E switch and Cisco routers

·               Installed, maintained and repaired local market equipment associated with the IP and data networks.

 

 

Equinix, Data Center                                                                                                                         Nov 2005 - Oct 2008

Ashburn, VA

IBX Network Technician

 

·               Perform remote hand service for customers for internal configurations on network

·               Experience with fault isolating and network troubleshooting including LAN/ WAN

·               Experienced in various networking hardware such as multiplexers, Cisco routers and switches

·               Knowledgeable of common network protocols such as TCP/IP

·               Installation, termination, testing of all cross-connects (Cat5, coax, fiber) in the IBX

·               Troubling circuits with the use of TBERD equipment, Fluke and Digital Light Wave

·               Perform remote hand service for customers for internal configurations on network

·               Responsible for hardware installation including: shelves, power strips, rails, and cable management

·               Responsible for the moving and installation of cabinets and relay racks

 

Verizon GNI,   (Contractor)                                                                                                                Dec 2003 –Sept 2005 

Greenbelt, MD

Switch Access ASR Coordinator

 

·               Provided project management and integrated scheduling support for switch access projects.

·               Responsibilities included overseeing the project planning process, facilitation of planning and status meetings, provided weekly variance reports, management of project deliverables to ensure timely completion of project, regular status reporting to risk management and preparation and maintenance of project schedules.

 

·               Worked with DS3 circuit designer to develop work breakdown structure for high-level project plan. Developed and maintained weekly excel spread sheet outlining project status.  

·               Responsible for corresponding with interdepartmental customers (Service Delivery, provisioning and co techs) as well as lEC’s to ensure customer turn-up.

 

MCI, World Com (Contractor)                                                                                                              June 2000 - Dec 2003                                                              

McLean,VA

Project Manager

 

·               Managed installation and implementation of frame relay, ATM, T1, T3, DTS, Point-to-Point network, and ISDN for US Department of Agriculture, Department of transportation and Department of Commerce and other major global accounts under FTS2001 government contract.

·               Managed and maintained reports for MCI’s FTS 2001 Project.

·               Liaison between Sales Account team, Provisioners and LEC’s to deliver the equipment and update customers.

·               Coordinated in monitoring the ATM interconnected frame relay network.

·               Worked with RBOCS (Regional Bell Operating Company) to implement simple to complex customized networks.

·               Provided Customer and building updates with installation procedures and status.

·               Managed and monitored ASR request with various CLEC’s (Competitive Local Exchange Carrier), while coordinating with Installation Engineers and field tech’s to ensure prompt and correct installation.

 

 

 

 

Winstar Communications, (Contractor)                                                                                      Nov 1998 – May 2000

Herndon, VA

Customer/Network Coordinator

 

·               Generated Access Service Request’s (ASR) for potential Type II vendors.  Determined number of T1’s needed on each account.  Sent ASR’s to LEC via facsimile or PC-Tellis in order to obtain a F.O.C. which provided loop delivery date.

·               Utilized Voice Net system to add customer requested Voice mail features, (i.e., call forwarding, rotational feature and basic feature).

·               Create ISR’s (Internal Service Request) for all orders pending CLR (Circuit Layout Report).

·               Check facilities in Metasolve TBS to verify customer cards (RUVG, LUVG, and R/POTS) are available, and if facilities have been built.

·               Circuit Design Duties: Build networks, test and turn-up customer circuits.  Produced CLR’s (Circuit Layout Record) for Voice and Data. Routed customer’s circuits from the customer Premise through hub sites and into Winstar’s switch location.  Responsible for intra-office facilities: Performed designs for H.S.I. (High Speed Internet) customer requests ranging from 128K to 1.544K.  Performed designs for Voice lines at the customer’s premise on AFC’s UMC1000.  Provisioned lines on to T1, R-POTS, L-UVG, R-UVG cards.  .

·               Evaluated each customer account for completeness and technical correction before entering the order into the databases.

 

 

 

 

 

EDUCATION

 

Strayer University - Information Systems November 2002 - December 2003